Shipping policy

About Pemberton House

At Pemberton House, we are committed to offering high-quality products at fair prices. To make this possible, we work with a global network of trusted suppliers and ship products directly from our partners. This allows us to avoid unnecessary storage and transportation costs — in order to offer you the best value for money.

Order & Delivery

Order processing

Once your order has been placed, we generally need 1 to 3 business days to process it.
Orders placed on Friday evening or during the weekend will be processed on the next business day.
Once processed, you will receive a tracking code by email.

Delivery time

For UK, our average delivery time is 6 to 12 business days after processing.
In rare cases, customs checks, delivery delays, or high demand may extend delivery times.
By placing an order, you agree to these delivery times and acknowledge that delays do not constitute grounds for refunds or disputes.

Shipping fees

We cover all standard shipping costs.
No minimum order amount is required — every order is delivered free of charge.

International shipping & warehouses

To ensure fast delivery, we ship from multiple international warehouses, including locations in China, the United States, and Turkey.
The origin of shipment does not affect product quality — each item is carefully inspected before shipping.

Customs fees & taxes

We cover standard import fees in advance.
In rare cases, local customs authorities may apply additional charges. Pemberton House is not responsible for these fees, which remain the customer’s responsibility.
By placing an order, you agree that customs fees do not constitute grounds for refunds or disputes.

Payment methods

At Pemberton House, we offer secure and convenient payment options. All transactions are encrypted via SSL, ensuring a secure checkout experience.

We accept:
Credit card only

By completing your order, you confirm that you understand and accept our delivery terms and product information.

Returns & refunds

Due to our fast processing, orders cannot be cancelled or modified once placed.
We do not accept refunds or disputes related to delivery delays, customs fees, or tracking updates.
If your order has not arrived within 45 business days, we will provide an appropriate solution in accordance with our policy.

Lost, delayed, or missing parcels

Pemberton House is not responsible for lost, delayed, or held parcels by carriers or customs.
In case of an issue, we will be happy to help you track your parcel, but we do not issue refunds or accept disputes related to delays caused by third parties.

Customer service

If you have any questions or concerns, please contact our customer service — we will be happy to assist you!

Note:

Due to high demand, we may ship from multiple warehouses worldwide to ensure faster delivery. Some products may be shipped from international locations, including but not limited to the United States, China, or Turkey.
All products are subject to strict quality control before shipping. Your satisfaction and peace of mind are always our priority.